1. Introduction

Peak Transformation & Coaching ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, book a consultation, purchase services, or work with us as a coaching or RTT® client.

This Privacy Policy explains how and why we process your personal data, the lawful bases we rely on, and the rights available to you. Where we rely on your consent, you may withdraw that consent at any time.

2. Who We Are

Peak Transformation & Coaching

Utrecht, The Netherlands

Email: info@peaktransformationcoach.com

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.

3. What Information We Collect

We may collect and process the following personal information:

Information you provide directly

This may include:

• Name
• Email address
• Telephone number
• Country of residence
• Information shared through contact forms
• Discovery call information
• Coaching and RTT® intake information
• Information disclosed during sessions

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages viewed
• Time spent on the website
• Referral sources

This information helps us improve our website and user experience.

4. How We Use Your Information

We use your information to:

• Respond to enquiries
• Schedule consultations and coaching sessions
• Deliver coaching and RTT® services
• Communicate with you regarding appointments
• Send resources you have requested
• Deliver purchased programmes and services
• Improve our website and services
• Meet legal and regulatory obligations

We will only use your information where we have a lawful basis to do so.

5. Legal Basis for Processing

Under the UK GDPR and EU GDPR, we rely on one or more of the following legal bases:

Consent

When you choose to:

• Submit an enquiry
• Subscribe to emails
• Download resources
• Agree to receive marketing communications

Contract

When processing is necessary to deliver coaching, RTT® sessions or other services you have requested.

Legitimate Interests

To operate, improve and protect our business and services.

Legal Obligation

Where we are required to comply with applicable laws or regulations.

6. Coaching and RTT® Confidentiality

Information shared during coaching and RTT® sessions is treated as confidential and handled with care.

Confidentiality may only be broken where:

• Required by law
• There is a risk of serious harm to yourself or others
• Disclosure is otherwise legally required

Where possible, you will be informed if such disclosure becomes necessary.

7. Session Notes and Records

We may keep confidential notes relating to coaching or RTT® sessions for professional and administrative purposes.

These records are stored securely and are only accessible where necessary to provide professional services or meet legal obligations.

8. Marketing Communications

If you subscribe to our newsletter or other communications, we may send you:

• Coaching insights
• Business updates
• New programme information
• Relevant articles, resources or events

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.

Cookies may be used to:

• Improve website performance
• Analyse website traffic
• Remember user preferences

You can manage or disable cookies through your browser settings.

For more information, please see our Cookie Policy.

10. How We Store and Protect Your Data

We take reasonable technical and organisational measures to protect your personal information from:

• Loss
• Unauthorised access
• Misuse
• Disclosure
• Alteration

While no method of transmission or storage can be guaranteed to be completely secure, we take appropriate steps to protect your data.

11. Sharing Your Information

We do not sell your personal information.

We may share personal data with trusted third-party service providers where necessary to operate our business, including:

• Website hosting providers
• Email marketing platforms
• Scheduling and booking systems
• Payment processors
• Secure cloud storage providers

These providers are required to protect your information and process it only for authorised purposes.

12. International Transfers

Some of the service providers we use may store or process data outside the European Economic Area (EEA).

Where this occurs, we take appropriate steps to ensure your data receives an adequate level of protection in accordance with applicable data protection laws.

13. Data Retention

We retain personal information only for as long as necessary to:

• Deliver services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

14. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent
• Request transfer of your data

To exercise any of these rights, please contact us using the details provided above.

You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, if you believe that your personal data has been processed unlawfully.

15. Third-Party Websites

This website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

The latest version will always be available on this website and the "Last Updated" date will be amended accordingly.